Frequently Asked Questions

1. I'm an employee. How do I sign up?
   To access this site, you will first need to log in to the Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org and follow the prompts. As a first-time user, you will be asked to verify your employment details. Once confirmed, you will be automatically redirected to this site. If you need assistance, contact customer service at pebpcustomercare@corestream.com or call (775) 249-0716.
2. Can my friends and family use the site?
   Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
3. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction on your paycheck.
4. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction on your paycheck. You will be able to see a breakdown of your deductions on the Nevada PEBP+ Voluntary Benefits website. Please visit Nevada PEBP+ Voluntary Benefits and select “My Deduction History” under “My Tools” to access your information.
5. Are the deductions pre-tax or after-tax?
   All voluntary benefits deductions are after-tax.
6. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the Nevada PEBP+ Voluntary Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Nevada PEBP+ Voluntary Benefits customer service at pebpcustomercare@corestream.com or call (775) 249-0716.
7. Who do I contact if I have a question or problem with a service or plan that I signed up for?
   Nevada PEBP+ Voluntary Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Nevada PEBP+ Voluntary Benefits customer service for assistance at (775) 249-0716 if you need to escalate.
8. How do I cancel my coverage?
   If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
   

   Cancellation Process by Product or Insurance Carrier:

   ID Watchdog Identity Theft Protection
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the ID Watchdog page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   LegalEASE Legal Plan
   The legal plan is a year-long commitment. Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the LegalEASE page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   Nationwide Pet Health Insurance
   Policyholders may cancel a policy at any time by contacting Nationwide directly at (877) 738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
   
   The Standard Accident Insurance
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the The Standard Accident Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   The Standard Critical Illness Insurance
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the The Standard Critical Illness Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   The Standard Hospital Indemnity Insurance
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the The Standard Hospital Indemnity Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   The Standard Long Term Disability
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the The Standard Long Term Disability Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   The Standard Short Term Disability
   Employees that wish to cancel their coverage may do so by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the The Standard Short Term Disability Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
   
   VSP Vision Care
   The vision plan is a year-long commitment. Employees that wish to cancel their coverage may do so only during annual open enrollment by logging into Nevada Public Employees' Benefits Program portal at epebp.nevadabenefits.org; going to the Vision Care page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at (775) 249-0716.
9. How do I receive my refund?
   If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.